Indonesian superapp Gojek teams up with Singapore’s largest taxi operator, ComfortDelGro, to offer seamless point-to-point transportation experiences and address the region’s driver shortage.
Singapore’s largest taxi operator, ComfortDelGro, and Southeast Asia’s leading on-demand mobile platform, Gojek, have come together to address key issues affecting the point-to-point transport industry in the region, especially driver shortages.
Teaming up for the next two years, the two companies will enable ComfortDelGro taxis to be available via the Gojek app in Singapore. They will also explore other areas of collaboration including resource sharing, optimising customer experience, electric vehicle and ancillary revenue opportunities, as well as support solutions like insurance, driver training, and vehicle maintenance.
ComfortDelGro Private Mobility Group Chief Executive Officer, Mr Jackson Chia, shared, “This collaborative effort marks a significant milestone not only for both ComfortDelGro and Gojek, but also for the point-to-point industry (P2P) as a whole. Our drivers and customers are always at the heart of what we do. By looking at how we can improve the fulfilment rates, we are essentially improving driver welfare. Better fulfilment rates translate to more earnings for drivers, and that in turn, will encourage vocational licence holders to consider rejoining the P2P industry. It will then improve the level of service to commuters as having a bigger pool of drivers means less waiting time for them.”
One of the world’s largest land transportation companies, ComfortDelGro operates across Singapore, Australia, New Zealand, Malaysia, China, the United Kingdom, and Ireland.
Superapp Gojek is a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics, and more. First established in 2010, Gojek has grown to become the leading on-demand platform in Indonesia, with growing presences in Vietnam and Singapore.
Gojek Singapore’s General Manager, Lien Choong Luen, added, “Working with ComfortDelGro to combine our fleets will enable us to better meet the increasing demand for rides and boost the availability of orders for drivers, increasing their earning opportunities while at the same time reducing waiting times for passengers. With more commuters on the roads, this is a win-win for all. Drivers are a critical element within Singapore’s transport infrastructure and I hope this announcement will encourage more driver-partners to consider joining or returning to our platform. Today marks the start of more exciting things to come, and we look forward to working closely with ComfortDelGro to further enhance Singapore’s point-to-point industry, creating a better mobility experience for all.”
Feature banner image credit: @gojekindonesia